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Customer Liaison Officer
United Arab Emirates
Job overview
RAK Academy is a family of highly regarded international schools that provide both British and International Baccalaureate curriculum pathways. Our vision is to develop ‘Learning Excellence with a Community Heart’. By ensuring excellent leadership at all levels throughout our schools we aim to provide our students with a world class education, which is also based on an ethos of sustainability.
The Role
We are seeking a dynamic and committed Customer Liaison Officer (CLO) to join us for the Academic Year 2025-2026. This key role will be the first point of call for visitors to the school, parents, staff and children. As the ‘face’ of the school, the CLO will be welcoming, personable, helpful and able to represent the school in a professional and friendly manner. The role demands high levels of organization, and the ability to multi-task, work flexibly and have a ‘can do’ approach to work, as the role involves managing administrative tasks while ensuring a strong focus on customer service and interface as a priority. Collaboration with marketing, sales, admissions and administration teams is vital and the ability to communicate positively with a range of stakeholders is crucial.
KEY RESPONSIBILITIES:
Functional Responsibilities
- To be the first point of contact for visitors to the school, extending a warm welcome to callers– including parents, visitors, contractors and delivery staff.
- To provide strong support for customers (parents) in finding solutions and actively supporting the sales and enrolment team to support the growth of the school through enrolments success.
- To effectively manage all communication including phone, in-person, online and email ensuring timely and efficient completion of all required actions in relation to customer requests and requirements.
- Follow safeguarding procedures by issuing passes and lanyards to visitors, ensuring that visitors are signed into the school and checking relevant information for visitors.
- To ensure that the reception area remains presentable and attractive, and that literature and forms are updated and replenished as necessary.
- To support parents to actively provide feedback, ensuring high levels of service at all times and solving issues and concerns to positive resolutions, seeking line manager support as required.
- Collate registers and check absences, providing timely contact with parents of absent students.
- Supporting the administrative functioning of the school by working closely with administration assistants, sales/enrolment and marketing team members.
- Work actively to support school tours and marketing opportunities, with a strong focus on supporting school growth and customer satisfaction.
- Be aware of and comply with all Academy and School policies and procedures particularly relating to child protection, equal opportunities, health and safety and security, confidentiality and data protection, reporting all concerns to an appropriate person, always adhering to relevant codes of conduct.
- Set high expectations of conduct, whilst acting as a good role model for others.
Attractive tax-free salary.
Medical coverage for employee only.
Annual travel allowance for employee only.
Tuition fee discount as per company policy.
How to Apply
Attached documents
Recruiter contact:
About RAK Academy
Welcome to RAK Academy. We have been delivering international education in the beautiful emirate of Ras Al Khaimah since 1975. During that time, we have welcomed countless students of all ages and abilities through our doors— our Academy was founded under the patronage of His Highness Sheikh Saud bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah (RAK).
Located in the scenic emirate of RAK, one of the seven emirates of the UAE, we are honoured to give back to the community we are based in. We offer internationally recognised curricula to more than 2,600 students from more than 80 nationalities.
We offer both the UK curriculum and the International Baccalaureate across all stages of education, including Early Years, Primary School, and Secondary School. Our UK curriculum is implemented across our three branches: Khuzam, Al Hamra, and Al Rams. This curriculum follows the standards set by the United Kingdom and ensures that students receive a well-rounded education in line with international benchmarks.
In addition to the UK curriculum, we are proud to offer the International Baccalaureate (IB) at our Khuzam branch. The IB consists of two programs: The Primary Years Programme (PYP) and the Diploma Programme (DP). These internationally recognised programs encourage critical thinking, creativity, and a holistic approach to education, empowering students to become lifelong learners and global citizens.
At RAK Academy, we strive to provide a nurturing and inclusive learning environment that supports the individual growth and development of each student. Our dedicated staff are committed to delivering high-quality education that prepares students for future success in higher education and their future careers. We look forward to welcoming passionate educators to join our dedicated and talent team.
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