Customer Manager

We have an immediate opportunity for "Customer Transformation Manager". Please let me know if you're interested kindly send me your CV to kirthika.r@lancesoft.com

🚀Title: Customer Transformation Manager

📍Location : Doha - Qatar

🗓Duration :6 months contract extendable

⏰ Notice Period: Immediate joiner only

🔒 Key Requirements

• Develop and implement customer strategy and transformation roadmaps aligned with business objectives
• Design and implement customer operating models across contact centres, digital channels, and KAM
• Drive customer journey mapping and pain-point resolution to improve service delivery
• Collaborate across business and technology to ensure integrated, customer-centric operations
• Track and improve customer KPIs (satisfaction, cost-to-serve, digital adoption)
• Build capabilities in customer segmentation, analytics, and customer intelligence
• Deliver customer-facing sustainability initiatives (energy efficiency, demand-side management, green tariffs)
• Apply AMI-enabled customer use cases (consumption insights, usage alerts, demand response, billing transparency)
• Lead and drive business development and client engagement activities

To do this role effectively, we are looking for people with knowledge and experience in the following areas:

• A minimum of 10 years of experience in customer roles preferably in the power & utilities sector
• Experience Implementing customer initiatives
• Previous experience in a consulting role within a Big 4 firm

Interested candidates send me your Cv along with below details:

Expected salary:

Visa/ Work Permit:

Notice Period:

Current Location: