Customer & Office Support Representative

Job Summary

The PRADCO Hunting Division is seeking an energetic, goal-oriented Customer and Office Support Rep with a passion for delivering customer support to our diverse community of avid subscribers and team members. This Rep will provide exceptional, proactive support through a primarily remote work environment. The Rep will communicate with customers via multiple channels, including phone, email, live chat, social media, and text, and also provide basic administrative assistance to others on the PRADCO Hunting Team.

We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise.

The Customer and Office Support Representative is a hybrid work location position and requires onsite work in Birmingham, AL two days per week. This is a full-time, benefits eligible position which reports to the Customer Service Supervisor.

Job Responsibilities

• As an expert on PRADCO Hunting’s suite of products, serve as the main point of contact for customers via phone, email, live chat, social media, text, etc
• Maintain a quality rating by following procedure and acting in the customers’ best interest
• Record all interactions with customers in the provided CRM system
• Provide various administrative tasks for the PRADCO Hunting Team to include mail and package delivery and receipt.
• Meet evolving department goals and metrics

Job Requirements

• High school diploma
• A minimum of 1-year experience providing support in customer service and office support.
• Must be able to work onsite a minimum of 2 days per week.

Preferred Skills

• Experience working with Zendesk or similar CRM system
• Appreciation for the outdoors

Essential Job Function

• Ability to work in a remote setting with a reliable internet connection
• Great communication skills
• Strong time-management skills
• Goal-oriented mindset
• Outstanding organizational, interpersonal and communication (written and verbal) skills.
• Strong problem-solving skills
• May require sitting for long periods of time in an office environment.
• Coachable mindset.
• Ability to multitask