Customer Onboarding Representative (Remote)

Overview

Fashion should feel exciting from the very first interaction.

We’re hiring a Customer Onboarding Representative to help new customers discover, set up, and get the most out of our shopping experience. This role sits at the intersection of customer experience, style guidance, and brand storytelling.

You’ll guide new customers through their first purchases, help them explore collections, answer questions about sizing or features, and make sure their introduction to the brand feels personal and memorable.

If you love fashion, enjoy helping people, and want to work with a team that treats culture and creativity as seriously as performance, this role is designed for you.

What You’ll Do

• Welcome new customers and guide them through their first shopping experience
• Help customers navigate collections, sizing guides, and style features
• Assist with account setup, order questions, and onboarding communications
• Provide styling suggestions and product recommendations when customers ask
• Share tips on how to get the most value from membership perks and promotions
• Partner with the marketing and product teams to relay customer insights
• Ensure every customer’s first experience with the brand feels seamless and exciting

What Makes This Role Different

• You’re not just answering tickets, you’re introducing people to a brand they’ll love
• You’ll work closely with fashion, product, and creative teams
• Customers are highly engaged, many come through referrals and social buzz
• Your ideas for improving the customer journey are encouraged and implemented

What We’re Looking For

• Experience in customer service, onboarding, client success, or retail preferred
• Interest in fashion, styling, or e-commerce brands
• Excellent written and verbal communication skills
• Comfortable with chat platforms, email support tools, and CRM systems
• Organized and proactive when managing multiple conversations
• Someone who genuinely enjoys helping people feel confident in what they buy

Culture & Perks

This is a fast-growing fashion brand built around creativity, collaboration, and great energy. The team values individuality and ideas from everyone.

• Remote-first team with flexible work schedules
• Monthly clothing credit to shop the brand
• Work-from-home stipend for office setup
• Company-provided laptop and equipment
• Health, dental, and vision coverage
• Wellness and mental health support programs
• Team events, brand launches, and early access to new collections
• Clear paths into customer experience leadership, styling, or brand operations

Pay: $52,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote