Customer onboarding Specialist

• Act as the primary point of contact during the onboarding phase, guiding clients through the setup and implementation of services.
• Conduct initial welcome calls, presentations, and training sessions to familiarize clients with the service, ensuring they understand its features and value.
• Understanding customer context and goals and providing information to best serve those goals.
• Build strong rapport, setting expectations for communication and service delivery to ensure a positive, professional experience.
• Manage the end-to-end setup process, including data entry, account customization, and granting system access.
• Identify gaps in the onboarding process and collaborate with team members to improve efficiency, documentation, and training materials.
• Act as a bridge between key clients and operations teams.
• Anticipate issues and coordinate resolutions to ensure client success.
• Develop and maintain sustainable, long-lasting and healthy working relationships with clients.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Work Location: Remote