Customer Operations Coordinator (Temporary Assignment)

SAMBAZON, named one of Inc. Magazine’s Best Workplaces for 2025, is seeking two Customer Operations Coordinators to join our Logistics & Customer Operations team immediately.

About the Role

The Customer Operations Coordinator plays a key role in supporting SAMBAZON’s business-to-business customers by managing orders from entry through delivery. This position is ideal for someone who is highly organized, detail-oriented, and experienced in customer service, order management, and logistics.

The role works closely with grocery retailers, foodservice partners, and internal cross-functional teams to ensure a smooth customer experience.

This is a full-time, temporary position anticipated to continue through October 2026, with the possibility of extension based on business needs. The role is based on-site in our San Clemente office and offers $25.00 per hour, benefits eligibility, and half-day Fridays.

Essential Duties and Responsibilities

• Process customer orders, including order entry and invoicing, using systems such as SAP, EDI and web-based warehouse systems
• Serve as the primary point of contact for customer inquiries related to pricing, product information, order status, shipment updates, and issue resolution
• Communicate regularly with buyers, brokers, and sales teams to support order management, deliveries, and customer needs
• Communicate order fulfillment status, delays, and service issues to internal teams including Supply Planning, Logistics Management, Sales, and Customer Operations
• Perform administrative tasks including invoice approvals, maintaining various department documents and files as well as other related tasks
• Assist in resolving order, shipping, and delivery issues in a timely and professional manner
• Perform other duties as assigned

Qualifications

• 2+ years of experience in customer service, logistics, order management, or a related field
• Associate degree or higher preferred
• Excellent interpersonal, written, and verbal communication skills across all levels of an organization
• High level of accuracy and attention to detail, particularly in data entry and order processing
• Experience with SAP, EDI, or similar systems preferred
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint
• Bilingual skills are a plus

About SAMBAZON:

Founded in 2000, SAMBAZON is the pioneer of organic Amazon Superfoods, fresh juices, smoothies, energy drinks, and frozen products made from delicious blends of handpicked Brazilian fruits and plants such as açaí (ah-sigh-ee), acerola, and guarana. SAMBAZON is committed to sharing superfoods with the world in a way that consciously benefits people and planet. Our certified organic, fair trade and non-GMO Project verified partnership helps protect the Amazon rainforest and benefits thousands of family farmers, while bringing consumers next level superfood nutrition. SAMBAZON is widely available in 20-plus countries.

All SAMBAZON products are made from USDA Organic, Non-GMO, vegan, Fair for Life, Fair Trade Certified açaí. SAMBAZON’s Fair Trade certification has helped to protect the Amazon Rainforest and its rich biodiversity and has positively impacted thousands of local growers.

With the commitment to invest a percentage of local açaí purchases back into the community, SAMBAZON has contributed over $1 million to build healthcare centers, community centers and schools. For more information about SAMBAZON’s mission and products, visit www.sambazon.com.

SAMBAZON is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.