Customer Operations Executive

FEMALE ONLY!!

Customer Service Operator – Contrast Wellness

About Contrast Wellness:

Contrast Wellness is Dubai’s leading destination for modern recovery, combining traditional sauna rituals with cutting-edge ice therapy and wellness experiences. With multiple branches across the city, we aim to deliver restorative sessions in beautifully designed studios, offering our guests a space to relax, recover, and recharge.

Job Overview:

Locations:
Dubai Contrast Wellness branches:

• Palm Jumeirah
• Creek Harbour Gate

Reports to: Director of Operations

Role Summary:

The Female Customer Service Operator is the first point of contact for all clients, ensuring a smooth, welcoming, and professional front-of-house experience. This role is responsible for check-in, bookings, payments, facility preparation, and providing a high standard of customer service that aligns with Contrast’s luxury wellness brand.

Key Responsibilities:

Client Experience & Service

• Welcome all clients warmly, assist with check-in and guide them through their session flow.
• Respond to client questions about services, pricing, memberships, and promotions in a clear, friendly, and professional manner.
• Support new client onboarding, explain how to use saunas, ice baths, and other facilities safely and comfortably.
• Ensure a calm, organized, and professional environment throughout the studios..
• Collect and record client feedback and escalate concerns to the Supervisor where necessary.

Front Desk

• Manage booking system: process appointments, cancellations, and reschedules accurately.
• Handle POS transactions including cash, card, and membership payments.
• Maintain daily records and ensure accurate reporting of sales and attendance.
• Keep the reception area stocked with forms, waivers, and retail items.

Facility Preparation

• Prepare and reset rooms between sessions according to company standards.Ensure towels and amenities are clean, stocked, and ready.
• Report maintenance issues or low inventory levels to the Supervisor promptly.

Communication & Team Support

• Work closely with other team members to ensure smooth shift handovers.
• Provide operational updates to the Supervisor and follow instructions given.
• Support any in-studio marketing initiatives such as events, collaborations, or client appreciation activities.
• Ensure clients sign required waivers prior to use of facilities.
• Monitor client well-being during sessions, alert Supervisor if assistance is required.
• Follow all health, hygiene, and safety protocols.

Cash Handling & Financial Duties

• Oversee daily cash reconciliation and end-of-day reports.
• Ensure POS transactions are accurately completed and logged.
• Monitor stock usage (ice, towels, amenities) and report replenishment needs.
• Secure all financial documentation and safely handle studio funds.

⁠ ⁠ Requirements:

• Previous receptionist or customer service experience in a wellness, spa, or hospitality setting (minimum 2 years).
• Strong organizational skills with attention to detail.
• Excellent communication skills (English required; other languages a bonus).
• Confident handling cash and using POS systems.
• Ability to multitask and remain calm under pressure.
• Passion for wellness, recovery, or holistic health is a plus.

Working Hours:

Flexible shifts including weekends, mornings (starting 7am) and evenings (closing up to 10pm) across various Dubai locations.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month