Customer Operations Lead

Customer Operations Lead

Location: Istanbul, Turkey (Hybrid)

About Us

We are an AI Solutions startup in Istanbul, driven by the passion to empower businesses through innovative voice-driven AI technologies. We don’t build "wrappers"; we build "Super-Employees." DRING targets digital commerce markets including e-commerce, fintech and travel platforms; solving last-mile reliability where others fail. We are a team of curious minds building a unified corporate intelligence layer to redefine how enterprise work gets done.

Why Join Us?

At our core, we believe in creating impactful products while fostering a culture of collaboration, creativity, and fun. We don’t just work; we celebrate wins, explore Istanbul’s best food spots together, and constantly challenge each other to grow. If you are a high-agency builder who loves the intersection of human psychology and technical systems, you’ll fit right in!

What You’ll Do

1. Outcome-Driven Onboarding: Own the end-to-end customer journey from contract to "live." You will build the frameworks that reduce "time-to-value" for new users and hit client expectations continuously.
2. Forward Deployed Engineering: Oversee the operational side of product integrations. You will troubleshoot integration bottlenecks (APIs, Webhooks, CRM mapping) and ensure DRING fits perfectly into complex enterprise tech stacks.
3. Internal Operating System: Design and maintain the internal workflows (CRM, documentation, automation) that allow us to remain lean and high-velocity as we scale to 1,000+ Enterprises.
4. The Feedback Bridge: Act as the "voice of the customer" for the CPO. Translate frontline operational friction into actionable product requirements to keep our roadmap solving real-world problems.
5. Margin & Efficiency Mastery: Monitor the "unit economics" of our agents. You’ll ensure our AI solutions remain profitable and reliable, maintaining the delicate balance between inference costs and service value.
6. Quality & Excellence: Establish high-standard benchmarks for every touchpoint, ensuring our technical integrations are stable and our service delivery remains world-class.
7. Compliance & Trust: Lead our efforts in security standards and operational compliance (SOC2, GDPR). You’ll ensure DRING is "enterprise-ready" for our largest global clients in fintech, travel, and e-commerce.

Who You Are

• Engineering DNA: You are a Forward Deployed Engineer at heart. You hold a Bachelor’s degree in Computer Science, Software Engineering, or a related field. You can read code, understand system architecture, and aren't afraid to open a terminal. You can diagnose a 408 timeout or a broken webhook on the fly while keeping a client calm and confident.
• The Builder Mindset: You have 4+ years of experience in Customer Operations, Implementation, Forward Deployed Engineer or Technical Account Management, ideally in a high-growth B2B SaaS or Fintech environment.
• The "Communicator": You are an excellent communicator who can turn complex technical limitations into clear, confidence-inspiring business solutions for stakeholders.
• High EQ & Enterprise Grace: You are a master of relationships. You can navigate a high-stakes crisis with upper or mid-level management while maintaining the emotional intelligence to lead a client through digital transformation.
• Systems Over Checklists: You love designing workflows. You don’t just solve a problem once; you build the system that prevents it from happening again.
• Data Literate & KPI Focused: You understand that we sell results, not software. You are comfortable looking at interaction logs and metrics to identify where an AI "employee" needs coaching.
• Technical Curiosity: You don’t need a degree in Telephony, but you have a high "willingness to learn." You’ll quickly master the logic of Virtual PBXs, API integrations, and voice-stack reliability.

What’s In It For You?

• Exciting AI Implementations: Lead the operational scale of Agentic AI that actually performs professional-grade work.
• Hybrid Work: Balance in-office collaboration and remote flexibility (3 days remote, 2 days on-site).
• Team Getaways: Occasional gastronomic adventures around Istanbul to unwind and bond with the team.
• Professional Growth: The chance to define a new category of "Customer Operations" in the age of AI, backed by a supportive and a growing team.

Ready to make a difference with us?

Apply now and let’s build something extraordinary together!