Customer Order Management & Operations Specialist

JOB LOCATION:

South Phoenix (Ahwatukee area) – Frye & 40th St.

PAY:

$25/hour ($52,000) + Pre-Paid PTO (valued up to $6,500 annually - see benefits for details)

This is a customer operations role responsible for managing end-to-end order flow, customer communication, and ERP-style system coordination to ensure accuracy and on-time execution across multiple internal teams.

It requires strong attention to detail, structured thinking, and the ability to manage multiple moving parts with accuracy and consistency.

You'll likely enjoy this role if you

• Enjoy staying organized and keeping things on track
• Naturally notice mistakes and inconsistencies
• Communicate clearly and professionally
• Take ownership without needing constant reminders
• Thrive in structured processes and continuous learning

What You'll Do

• Own order processing and order management from entry through shipment, ensuring compliance with customer-specific requirements and internal procedures
• Coordinate workflow across warehouse, accounting, and internal systems to ensure smooth order execution within ERP-style systems and operational processes
• Serve as the primary point of contact for customer communication, managing order updates, issues, and resolution across email, phone, and live chat
• Identify discrepancies, perform data cleanup, and contribute to process improvements that enhance system accuracy and operational efficiency
• Maintain customer accounts and ensure data accuracy, including contacts, notes, SKUs, and related information
• Create factory purchase orders for international customers
• Manage customer engagement programs, including loyalty initiatives, product review tracking, toy tester administration, fulfillment, and feedback monitoring
• Maintain and organize multiple email inboxes

Our Culture

We operate in a structured, detail-driven environment where accuracy, consistency, and clear processes matter every day. Training is hands-on, and when issues arise, we use them to improve systems, documentation, and team processes.

Our office is intentionally small, collaborative, and calm, with a focus on doing work correctly and efficiently rather than quickly or reactively. And it's a place where people genuinely enjoy working together.

Requirements

• 1–2 years of experience in customer service, order processing, or operations support within structured systems preferred
• Strong attention to detail with the ability to maintain accuracy in ERP-style or system-driven workflows
• Experience working with order management, customer accounts, or multi-step operational processes preferred
• Highly organized, with ability to manage multiple priorities independently and maintain strong follow-through
• Strong written, verbal, and interpersonal communication skills
• Comfortable working within structured procedures, defined workflows, and cross-functional coordination
• Strong problem-solving skills with a practical, solutions-focused mindset
• Reliable, consistent, and accountable in daily operational work
• High school diploma or equivalent required

Benefits

• PTO is prepaid each paycheck (up to 10 additional hours per pay period), providing the equivalent of up to 6.5 weeks pre-paid in lieu of traditional vacation and sick leave
• Flexible unpaid time off (as PTO is prepaid bi-weekly up front)
• Annual raises up to 5%
• Company covers 30% of Vision and Dental
• 401(k) plan (non-matching)
• Monthly company lunch outings (paid and on the clock)
• Annual company outings
• Lunch break can be taken at any time in the day (great for apts, errands, or running home to let your dog out!)
• After 90 days, employees may choose to work remotely on unpaid holidays to earn additional hours or take the day off
• Four designated remote-work weeks each year during holiday and school break periods
• VIP PRODUCTS DOES NOT OFFER ANY HEALTH INSURANCE (the AI summery on indeed may state this is offered, but is not)
• Supplemental benefits, including short-term disability and life insurance, available for purchase through our payroll provider
• Casual dress code

Please note: VIP Products does NOT offer medical health insurance.

*Check out our great products on our website www.mydogtoy.com

Job Type: Full-time

Pay: From $25.00 per hour

Application Question(s):

• Have you worked in ERP systems, order management systems?
• Explain what made you apply for this job specifically over other listings? We know you might love dogs/animals, but what else about this position drew you in?
• Would you be able to reliably commute to: Phoenix, AZ 85048 (Frye & 40th St - Ahwatukee area)?

Experience:

• order processing, customer operations, or structured roles: 1 year (Preferred)

Work Location: In person