Customer Project Manager

Job TitleCustomer Project Manager Job DescriptionThe Customer Project Manager is responsible for collaborating with project managers to ensure deliverables meet customer expectations, optimizing project plans for better outcomes. The role manages specific project tasks from initiation to completion, ensuring timely and high-quality delivery, operating under general supervision. The role addresses moderately complex customer inquiries and resolves issues to ensure satisfaction. The role analyzes project data to provide insights, contributes to continuous improvement, and coordinates with cross-functional teams. The role documents risks and change requests, supports presales activities, assists with product integration and installation, and conducts post-implementation reviews to enhance future projects and practices. Your role: Support Order Acquisition Process (OAP) - Site planning Work closely together with the sales team / Key Account Manager to support the OAP Site assessments to understand the local situation and the real customer need Trigger Site Planning (produced by Business Center) to create a site preparation package to get upfront insight in room lay-out and technical specifications Seamless interface between customer and business center aiming to achieve "right first time room planning and support on-time delivery Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote Order Realization Process (ORP) - Installation Project Be the main interface during the project towards the customer Create project and milestone date /planning in project management tool ( Clarity) Ensure that all required materials, resources and activities are ordered, planned and executed. Weekly review installation project plan with all stakeholders Manage issues according escalation process Manage risks and ensure that the project stays within budget and on-time Organize the execution of the actual installation and required user training Ensure Customer Acceptance (and signed handover document). Escalate deviations from plan / budget to Supply Chain Management Able to support full-multi modality projects Order Realization Process - Box & Sales Be the main interface during the project towards the customer Ensure that all required materials, resources and activities are ordered, planned and executed Review weekly progress of all pending activities Organize the execution of the actual installation and required user training Ensure customer acceptance (and signed handover document) Quality & Regulatory (Q&R) Responsible for reviewing quotation / solution developed for the customer for compliance and feasibility Responsible for site planning / preparation compliance to product reference data Responsible for monitoring and ensuring installation compliance to service manuals. Responsible for accurate install base configurations and complete installation record Responsible for executing hold requirements in the case that Line of Business launch a hold impacting a modality being delivered or installed in one of his projects Responsible for monitoring compliance of third parties used for installations Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned Q&R training in a timely manner You're the right fit if: Bachelor's Degree level education or equivalent PMP certificate, preferably. Experience in equipment installation (B2B) At least 5 years of experience in project management Experience in working within cross functional teams Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow) Understanding of Supply Chain Processes Fluent in English, verbal and written in addition to Arabic Preferred Skills Regulatory Compliance Data Analysis & Interpretation Project Management Budget Management Stakeholder Management Capability Assessment Risk Assessments Project Scope Development KPI Management Business Acumen People Management Service Operations How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about . • Discover . • Learn more about . If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion . Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.