Customer Quality Engineer

Who are we?

By combining our vision of becoming one of the two largest wheel manufacturers in Europe with our position as the leader in Turkey’s industry, we synthesize our advanced engineering technology with 50 years of experience and continue our operations as a partner to 25 global automotive giants.

We build our success strategies with young and dynamic teams who closely follow the world, are open to innovations, have a corporate management approach, are planning-oriented, and have a sense of social responsibility. Since 2000, we have been continuing to prove our success with the awards and certificates we have received in various fields.

What awaits you as the Customer Quality Engineer?

As the Customer Quality Engineer, you are responsible for handling customer complaints during project and mass production stages, managing customer quality documentation, overseeing customer audits, engaging in quality assurance activities, preparing customer-related quality documentation and managing its execution.

In addition to these, Customer Quality Engineer at CMS is responsible for the following processes:

• Contacts customers on quality issues, evaluates and finalizes customer complaints for the related customer group,
• Ensures that all quality requirements are known, implemented and developed both in production factories and in contacts with customers,
• Plays an active role at every stage of customer audits,
• Supports new product launch processes,
• Carries out internal audit activities and ensures the follow-up of actions.
• Responsible for the following processes, including oversight of project quality to ensure compliance with customer requirements and internal standards.

What do we expect from you?

🎓Bachelor’s degree from Chemical, Metallurgical and Materials, Mechanical or Industrial Engineering departments of universities.

📚Fluent in English, German is a plus,

🚗 Quality experience the automotive industry,

🎯 Knowledge and experience in IATF 16949 Quality Management System,

🔧 Knowledge of quality instruments (eg. FMEA, SPC, PPAP, MSA, 5 Reasons),

📑 Customer-focused and good communication skills,

🙌 Team player in an international and dynamic working environment,

✈ Flexible to domestic and international travel.

The competencies that can make you shine for this role:

🗃️ Prioritization, organization and communication skills.

🙏 Compatible with teamwork and working with different cultures.

🗓️ Keen to taking effective decisions,

✔️ Experience in crisis management.

What can we provide for you?

📌 Self-Development Opportunities

We believe in continuous improvement & enhancement and provide opportunities for technical and vocational trainings.

📌 Health and Well-being

We provide the necessary means to access health insurance and individual pension.

📌 Fringe Benefits

We present fringe benefits like religious holidays, food supply, transportation assistance, gift voucher, annual leave, marriage, birth, child and education support. Additionally, we offer more annual leave rights than Labour Law suggests.

📌 Flexible and Hybrid Working

We protect the work-life balance of our employees by providing hybrid and flexible working opportunities, depending on the department and the position.

How does the recruitment process work?

1. In the first stage, it will be sufficient to record your video interview in our system which will take 5 to 10 minutes.
2. An online interview awaits you where you can share your career goals and experiences with the position manager and the recruitment team!
3. After the first interview, you can find different assessment tools we send based on the position in your email inbox.
4. Are you ready to meet with our senior executives?
5. Next up are reference checks! We would like to hear about you from people who know you.
6. Wait to hear from us to receive our offer, we are excited to have you join us!

As an employer committed to the UN Universal Declaration of Human Rights, ILO labor standards, and the provisions of national legislation, we provide equal opportunities in all aspects. From recruitment to remuneration, we evaluate all human resources processes based on competence, ability, and performance in line with the principle of equality, without any form of discrimination based on gender, race, religion, language, ethnicity, or similar factors.

We have molds only for our wheels, not for our way of thinking.