Customer Quality Engineer

Customer Quality Engineer
(Electronics / Server Manufacturing)

Please note: Do not sponsor H-1B visas

Overview

We are seeking a dedicated and detail-oriented Customer Quality Engineer (CQE) to join our team. This role is responsible for managing customer quality requirements, ensuring product quality compliance, and driving resolution of customer-reported issues within an electronics manufacturing environment.

The ideal candidate will act as a key liaison between customers and internal teams, ensuring that quality expectations are met while continuously improving processes and product reliability.

Candidates must have experience in electronics or server manufacturing.

Responsibilities

Serve as the primary point of contact for customer quality-related issues and inquiries
Analyze customer requirements and ensure alignment with internal quality processes
Lead customer complaint handling, including root cause analysis and corrective/preventive actions (CAPA)
Coordinate cross-functional teams (manufacturing, engineering, suppliers) to resolve quality issues
Ensure compliance with quality management systems (QMS) and relevant ISO standards
Plan and support internal and external audits, including customer audits
Perform risk assessments and implement mitigation plans to prevent quality issues
Analyze quality data, track KPIs, and provide reports to internal stakeholders and customers
Support development and maintenance of quality procedures and documentation
Provide training and guidance on quality standards and customer requirements
Drive continuous improvement initiatives to enhance product quality and customer satisfaction

Qualifications

Bachelor’s degree in Engineering, Quality, or a related field
3+ years of experience in customer quality or quality engineering within electronics or server manufacturing
Hands-on experience handling customer complaints and quality issue resolution
Strong experience in root cause analysis (e.g., 5 Whys, Fishbone, FMEA)
Experience working with cross-functional teams in a manufacturing environment
Familiarity with KPI tracking and quality performance improvement
Experience supporting or participating in customer audits preferred
Strong communication skills, especially in customer-facing situations

Quality Systems & Compliance (Preferred)

Familiarity with the following standards and practices is preferred:

ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 50001
IATF 16949, VDA 6.3 (automotive-related standards)
CGMP or ISO 13485 (if applicable)
Risk management and regulatory compliance frameworks

Skills & Competencies

Customer Focus: Strong ability to manage customer expectations and communications
Problem-Solving: Proven ability to resolve quality issues and prevent recurrence
Root Cause Analysis: Structured and data-driven approach
Auditing: Experience supporting internal/external/customer audits
Data Analysis: Ability to interpret data and drive decisions
Communication: Strong cross-functional and customer-facing communication skills
Ownership & Execution: Ability to drive issues to closure in a fast-paced environment
Bilingual Communication: Ability to communicate effectively in English and Mandarin Chinese language with global stakeholders.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits: