Customer Quality Team Member

Farplas is a leading automotive supplier collaborating with global automotive giants such as Toyota, Renault, Hyundai, Kia, Ford, Stellantis, and Togg. We design and implement our innovative solutions using advanced technology and world-class manufacturing processes.

With our state-of-the-art facilities, automation systems, and strong commitment to sustainability, we are building a smarter, greener, and more connected mobility future.

At Farplas, we believe in the values of Resilience, Passion, People, Purpose, Progress, and Planet . These values shape both our technological innovations and our approach to creating meaningful career opportunities for our employees.

What Does the Customer Quality Team Member Do at Farplas?

• Follows up customer quality notifications and requirements; ensures products and processes meet customer expectations,

• Conducts root cause analyses for quality problems and develops sustainable corrective actions,

• Ensures compliance with S03 Quality Management System procedures and instructions,

• Leads the preparation of PPAP documentation in serial production together with Quality Technicians and Engineers,

• Collaborates with Production to maintain and improve approved process capability in serial production,

• Performs process audits for parts with customer complaints or high internal scrap rates; evaluates process effectiveness,

• Coordinates and follows up internal and external corrective actions; provides necessary feedback and reporting to customers,

• Works closely with Production to reduce internal and external scrap rates,

• Tracks customer requirements during both project and serial production phases; prepares and maintains required documentation,

• Actively participates in Lean Manufacturing activities and continuous improvement initiatives,

• Represents the customer internally during serial production; coordinates customer-driven activities and ensures timely feedback in cooperation with the Quality Assurance and Quality Team Leader,

• Follows up quality issues related to electronic modules and PCB assemblies (e.g., LED boards, control units),

• Conducts failure analysis for electronic-related complaints such as LED failure, soldering defects, short circuits, and PCB damage,

• Supports EOL (End-of-Line) functional test validations and electrical verification activities during serial production,

• Ensures compliance with ESD protection standards and electronic component handling requirements in production and supplier processes,

• Coordinates corrective actions related to electronic components and module-level failures.

What Are the Requirements for a Customer Quality Team Member at Farplas?

• Bachelor’s degree in Engineering (Mechanical, Electrical & Electronics, Industrial, Automotive, or related fields),

• Fluent English proficiency,

• Knowledge of IATF 16949:2016 and ISO EN 14001 standards,

• Minimum 3 years of experience in Quality within the automotive industry,

• Background or hands-on experience in electronic modules, PCB assemblies, or automotive lighting systems is an asset,

• Basic knowledge of PCB structure, soldering processes, electronic components, LED systems, and common failure modes,

• Familiarity with EOL test processes and electrical validation methods,

• Knowledge of ESD standards and electronic handling requirements,

• Proficient in MS Office (preferably with Catia and AutoCAD knowledge),

• Knowledge of problem-solving techniques (8D, Root Cause Analysis, etc.),

• Strong analytical thinking and effective communication skills,

• Valid driver’s license and active driving ability,

• Customer-oriented mindset with strong coordination and follow-up skills.

• Residing or able to reside on the Asian side of Istanbul or in the Kocaeli region,

What Does the Recruitment Process Look Like?

• Submit Your Application
• Competency-Based Interview
• Assessment Tools
• Reference Check
• Final Steps & Offer

You can explore all job and internship opportunities at Farplas via LinkedIn and Kariyer.net.

If you share our passion and values, we look forward to meeting you.