Customer Relation Officer ( Female )

About Us:

NYCF Business Solutions is a dynamic and customer-centric company specializing in business module for pakistani clients. We believe in providing exceptional service to our customers and are looking for a passionate, customer-oriented individual to join our team as a Customer Service Representative. If you are energetic, personable, and enjoy helping customers, this is the perfect opportunity for you!

Key Responsibilities:
Face-to-Face Customer Interaction:

• Greet and assist walk-in customers, answer their queries, and provide information on our products and services.
• Guide customers through their purchasing journey, offering tailored solutions based on their needs.

WhatsApp Query Management:

• Respond to customer inquiries via WhatsApp in a timely and professional manner.
• Offer support, answer questions, and guide customers through the buying process.
• Follow up with leads and potential customers to close deals and encourage repeat business.

Sales and Deal Closure:

• Help customers make purchasing decisions and close sales both in-person and over WhatsApp.
• Upsell or cross-sell products when appropriate, to enhance customer satisfaction and maximize sales.

Customer Relationship Management:

• Build and maintain strong relationships with customers to ensure repeat business.
• Provide excellent after-sales support and resolve any issues quickly.

Administrative Support:

• Record customer interactions and maintain accurate records of all conversations and transactions.
• Process orders and follow up on deliveries or service requests.

Requirements:

Experience:

• Previous experience in customer service, sales, or retail is preferred.Familiarity with WhatsApp Business or other messaging platforms is a plus.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• A friendly, positive attitude with a passion for helping others.
• Tech-savvy with a comfort level in handling digital communication tools.

Personality:

• Professional and approachable demeanor.
• Ability to multitask and manage high volumes of customer inquiries.
• Self-motivated, with a sales-driven mindset and strong attention to detail.

Availability:

• Must be available to work 10 Am to 08 pm ( Mon to Sat ).

Benefits:

• Competitive salary and performance-based bonuses.

Training and development opportunities.
A positive and supportive work environment.

Address :
Office No 202 , Second Floor , Iconic Trade Center ( ICT ) Sharafabad , Karachi

Job Type: Full-time

Pay: Rs25,000.00 - Rs40,000.00 per month

Work Location: In person