Customer Relation- UAE National-EMIRATI ONLY

Customer Relations- UAE National

Al Barsha , Dubai

We are looking for a proactive and enthusiastic Customer Relations to join our dynamic team at Safe Center for Autism In this role, you will play a crucial part in enhancing customer satisfaction by effectively addressing inquiries, resolving issues, and providing exceptional support to our clients. This position offers a fantastic opportunity for growth within a fast-paced environment, where you will gain valuable experience in customer service and relationship management.

Responsibilities

• Engage with clients through ensuring timely and accurate responses to inquiries.
• Assist clients in troubleshooting issues, providing clear and concise solutions to enhance their experience with our products/services.
• Document and track client interactions ensuring accurate records for future reference.
• Collaborate with cross-functional teams to resolve client concerns and improve overall service quality.
• Identify trends in clients inquiries and feedback, providing insights to management for process improvements.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required and Preferred Qualifications

• Must be a UAE National
• 1+ years of experience in a customer service or support role.
• Strong verbal and written communication skills with a keen attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Proficient in using common office software
• Demonstrated ability to handle challenging customer interactions with empathy and professionalism.
• Excellent interpersonal skills and a friendly demeanour to build rapport with clients.
• Strong problem-solving abilities and a client-first mindset.
• Adaptability to change and a willingness to learn in a fast-paced environment.
• Team-oriented approach with the ability to collaborate effectively with colleagues.

Job Type: Part-time

Application Question(s):

• Are you a UAE National?

Are you currently residing in Dubai?