Customer Relations Executive (CRE)

Job Description: Customer Relations Executive (CRE)

Position: Customer Relations Executive (CRE)
Qualification: Diploma in Mechanical Engineering
Experience: 1–3 years
Location: patparganj industrial area

Key Responsibilities:

• Handle B2B and B2C customer complaints professionally and ensure timely resolution.
• Respond to customer inquiries through calls, emails, and walk-ins regarding products, services, and spare parts.
• Manage spare parts requirements, stock verification, order processing, and dispatch coordination.
• Maintain updated records of customer queries, service requests, and complaint logs.
• Coordinate with internal teams (service, sales, logistics, warehouse) to resolve customer issues efficiently.
• Provide after-sales support and ensure high customer satisfaction for both B2B and B2C clients.
• Prepare daily/weekly reports on service issues and spare parts management.
• Support continuous improvement by sharing customer feedback with management.

Skills Required:

• Strong spoken English and good communication skills.
• Ability to handle B2B and B2C customers with a polite and professional approach.
• Basic mechanical knowledge, preferably related to machinery or spare parts.
• Problem-solving skills and ability to manage complaints calmly.
• Proficiency in MS Office (Excel, Word) for documentation and reporting.
• Multitasking ability and willingness to work in a fast-paced environment.

Preferred Qualities:

• Experience in customer service, service coordination, or spare parts management.
• Strong interpersonal skills, positive attitude, and willingness to learn.

share your cv 9266629014

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person