Customer Relations Officer (Female)

The primary responsibility of the role includes (but is not limited to):

• Service customers over the phone and practices telephone courtesies at all times.
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
• Practicing quality in all aspect of the job to ensure customer satisfaction.
• Continuously strive to achieve and exceed agreed productivity and KPI targets inline with unit objectives.
• Ensure good customer retention by providing excellent and professional services.
• Consistently cross sell and upsell group’s financial products and services during customer interaction.
• Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Job Type: Full-time

Work Location: On the road