Customer Relations Representative

Overview

Customer Relations Representative

The Customer Relations Representative plays a key role in creating positive, lasting impressions for Landry’s guests. This is an excellent entry‑level opportunity for someone who enjoys helping others, building communication skills, and gaining valuable experience with a well‑known, growing organization. Success in this role can lead to continued career growth and advancement within the company.

In this position, you will serve as a first point of contact for our customers, providing professional, friendly, and knowledgeable support across all Landry’s brands and locations. You will learn about our restaurants, hotels, entertainment venues, and corporate departments, allowing you to confidently answer questions, resolve concerns, and strengthen customer loyalty.

Responsibilities

• Maintain accurate documentation of customer interactions using Microsoft Word, Excel, and OutlookSupport customer retention efforts by creating positive experiences that reflect Landry’s commitment to hospitality and service excellence
• Handle inbound and outbound calls, ensuring every interaction is helpful, positive, and solution‑focused
• Listen carefully to customer concerns and clearly communicate details to the appropriate departments or leadership for follow‑up and resolution
• Deliver exceptional customer service by responding to customer inquiries, concerns, and feedback in a timely and courteous manner
  
  

Qualifications

• Strong communication skills and a professional phone presence
• Ability to type quickly and accurately while navigating multiple systems
• Organized, detail‑oriented, and able to manage multiple tasks effectively
• Comfortable using Microsoft Word, Excel, and Outlook
• At least one year of customer service experience (call center or hospitality experience is a plus but not required)
  
  

Why Join Landry’s: This role offers hands‑on experience, training, and exposure to multiple areas of the business. High performers will have opportunities to grow into advanced customer service, supervisory, or other corporate roles within Landry’s family of brands. If you’re looking to start or build your career with a company that values development, teamwork, and great service, this is a great place to begin

Benefits

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
  
  

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.