Customer Relationship

A Customer Relationship Officer (CRO) acts as the primary liaison between a company and its clients, focusing on building positive relationships, resolving issues, and boosting retention. They handle inquiries via phone, email, and in-person, while often managing sales, upselling, and gathering feedback to improve service.

• Addressing complaints, troubleshooting issues, and providing accurate information about products or services.

Relationship Management

• Building and maintaining strong, long-term relationships with clients to foster loyalty.
• Identifying new business opportunities, upselling, and cross-selling products to meet targets.

Feedback & Reporting

• Gathering customer feedback, maintaining records in CRM software, and reporting to management on customer satisfaction levels.
• Collaborating with internal departments (sales, marketing, product) to address client concerns efficiently.

Education & Experience Requirement

• A bachelor's degree in business, marketing, or a related field
• Min. 2-4 years of experience.
• Ability to handle complex, sensitive, or escalated customer issues.
• Department: CRD
• Role: Customer Relationship Officer
• Employment Status: Full time (On-Site)
• Duty Hours: 7:30am - 5:30pm (including Lunch Break)
  Depending Upon Projects and timelines meeting, employees might be asked to stay for long. (No overtime)
  Roasters (day shift Or Night Shifts)
• Working days: Monday To Friday (Saturday & Sunday is off)