Customer Relationship Executive

Job Title: Customer Relationship Executive (CRE)

Department: Sales & Marketing

Industry: Steel Door Manufacturing

Location: Kottakkal

Job Summary

The Customer Relationship Executive (CRE) will be responsible for maintaining strong relationships with clients, addressing inquiries, managing orders, and ensuring customer satisfaction throughout the sales and delivery process. The role bridges communication between customers, the production team, and the sales department to ensure timely service and support.

Key Responsibilities

Handle inbound and outbound customer communication (calls, emails, and in-person visits).

Respond to product inquiries, quotations, and order follow-ups.

Maintain a database of customers, enquiries, and sales leads.

Coordinate with production and logistics teams to ensure timely delivery of doors and accessories.

Manage customer complaints and ensure quick resolution in coordination with the Quality/Service team.

Prepare reports on customer satisfaction and feedback.

Develop and maintain long-term relationships with key clients and dealers.

Education Qualifications

Bachelor’s or master’s degree in business administration, Marketing, or related field.

Experience

0-2 years of experience in customer service or sales, preferably in the building materials, hardware, or manufacturing sector. (B2B experience is a plus)

Skills Required

Strong communication and interpersonal skills.

Customer service orientation with problem-solving ability.

Ability to multitask and coordinate with sales & production teams.

Good knowledge of MS Office and any CRM software.

Fluency in English and Malayalam preferred.

Job Type: Full - time

Pay ₹10,000.00 - ₹15000 per month

Employee Benefits

• Supportive and collaborative work environment that fosters respect, teamwork, and open communication.
• Opportunities for continuous learning and professional development.
• Career-building initiatives designed to enhance skills and promote growth.
• Commitment to helping employees build a strong career foundation.
• A culture that values shared success and individual contribution.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person