Customer Relationship Executive

The Company

Jawhar Al Rabea is one of the leading marketing and distribution companies in the Kingdom of Saudi Arabia, catering to the retail, food service, and wholesale industries. We take pride in being a major supplier to the food and feed market.

An expansion program have created an exciting opportunity to join a dynamic team dedicated to furthering growth plans for the group.

About the Role

We are looking for a customer-focused and commercially aware Strategic Account Partner to support the growth and retention of our existing customer base across multiple regions.

This role is designed for professionals who understand that strong customer relationships are the backbone of a successful distribution business. You will work closely with the Sales Team to ensure customers remain engaged, satisfied, and consistently growing their business with us.

Rather than traditional customer service, this position plays a direct role in protecting revenue, increasing basket size, and strengthening our reputation within the HoReCa community.

If you enjoy building relationships, solving problems, and creating positive customer experiences — this role offers an excellent foundation for a long-term career in sales and key account management.

Requirements

• · Fluency in English
• · 1–3 years of experience in customer facing roles or sales coordinatio, preferably in foodservice, FMCG, or a trading company
• · Strong communication and relationship-building skills
• · Comfortable working in a fast paced business and assisting in off duty hours
• · Self-motivated with a results-oriented mindset
• · Valid driver’s license

Key Responsibilities

• · Customer Relationship Management
• · Build strong relationships with the Chefs, Purchasers and business owners
• · Conduct Follow up to understand customer needs and expectations
• · Support Revenue Growth
• · Promote products, new arrivals and alternatives
• · Encourage consistent ordering behaviour
• · Retain customer and reinforce long tem partnerships
• · Cordinate with the sales team in managing existing accounts
• · Cordinate with the opertaions, finance to ensure seamless service

Key Skills and Attributes

• · Customer-focused approach, aiming to preserve long-term business relationships.
• · High energy and strong personal drive
• · Highly organized with strong follow through
• · Proactive problem solver
• · Team Oriented with a collaborative approach
• · Positive attitude and eagerness to learn

What We Offer

• · Fixed salary plus performance-based commission
• · Clear career progression into Sales and/or Managerial roles
• · Shared Accomodation and Food
• · Hands-on training and exposure into customer service
• · A performance-focused culture where results are recognized

Join us and build a rewarding career at the frontline of the foodservice industry.

Job Types: Full-time, Permanent

Pay: ﷼1,500.00 - ﷼2,500.00 per month