Customer Relationship Executive

Location: Karama & Al Qusais, Dubai
Company: Siroya Jewellers

About the Role

We are looking for highly energetic, confident, and people-loving Customer Relations Executives to become the face of our showroom experience.

This role is not just about customer service. It is about creating memorable experiences, building long-term customer relationships, and bringing warmth and energy into the showroom environment.

You will play a major role in welcoming customers, explaining our brand story, supporting marketing initiatives, increasing customer engagement, and ensuring every visitor leaves with a positive impression of the brand.

If you naturally smile while talking to people, enjoy interacting with customers, and love being active and energetic throughout the day, this role is for you.

Key ResponsibilitiesCustomer Experience & Hospitality

• Welcome every customer warmly and professionally as they enter the showroom
• Create a positive first impression and guide customers comfortably inside
• Assist in managing customer flow during busy periods
• Offer refreshments and ensure guests feel attended to
• Build rapport and maintain friendly conversations with customers

Brand Communication

• Explain the company story, heritage, collections, and brand values confidently
• Communicate ongoing offers, campaigns, exhibitions, and loyalty programs
• Help customers understand the uniqueness of collections and services

Relationship Building & Customer Retention

• Regularly call existing customers to maintain relationships
• Invite customers for events, launches, festive collections, and exhibitions
• Follow up with previous visitors and dormant customers
• Build long-term customer connections through personalized interaction

Marketing & Customer Engagement Activities

• Encourage and collect Google Reviews from satisfied customers
• Increase Instagram/social media follows and engagement
• Coordinate customer testimonials and feedback recordings
• Assist in creating customer video testimonials and happy customer moments
• Support WhatsApp marketing and database engagement activities

Outdoor & Front-Facing Engagement

• At times, stand outside or near the storefront to welcome and usher customers into the showroom
• Engage mall/walk-in traffic with confidence and positivity
• Create excitement and curiosity around promotions and collections

Customer Data & CRM

• Maintain customer records accurately
• Collect customer preferences, birthdays, anniversaries, and contact details
• Ensure customer information is updated in the CRM/database system

Team & Store Support

• Coordinate with sales teams to ensure smooth customer handling
• Support store events, exhibitions, launches, and festive activations
• Maintain showroom energy, cleanliness, and presentation standards

Ideal Candidate Profile

We are looking for someone who is:

• Extremely energetic and enthusiastic
• Friendly, approachable, and confident while speaking
• Well groomed with strong presentation skills
• Comfortable speaking to strangers and building rapport quickly
• Passionate about customer experience and hospitality
• Social-media friendly and comfortable taking photos/videos
• Able to multitask in a fast-paced retail environment
• Fluent in English and Hindi (Arabic is a strong advantage)
• Prior retail, hospitality, aviation, luxury retail, or front-office experience is preferred

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person