Customer Relationship Executive (CRE)

Company: Town & City Developers, Coimbatore
Department: Customer Relationship Executive
Experience: 10 to 15 Years

Job Summary

We are seeking a proactive and customer-focused Customer Relationship Executive to manage client interactions, ensure timely communication, and enhance customer satisfaction throughout the property buying lifecycle — from booking to possession and post-handover support.

Key Responsibilities

1. Customer Handling & Communication

• Act as the primary point of contact for customers after booking.
• Provide regular project updates (construction progress, approvals, handover timelines).
• Address customer queries via phone, email, and in-person meetings.
• Maintain strong long-term relationships with buyers.

2. Documentation & Coordination

• Coordinate with Sales, Legal, Finance, and Site teams.
• Assist customers with agreement signing, documentation, and payment schedules.
• Ensure timely collection of payments as per construction milestones.
• Maintain accurate CRM records and customer databases.

3. Site Visit & Handover Support

• Schedule and coordinate customer site visits.
• Assist during property inspection and handover process.
• Ensure smooth possession and registration process.

4. Complaint Resolution

• Log and track customer complaints.
• Coordinate with internal departments for quick resolution.
• Follow up until issue closure and ensure customer satisfaction.

5. Post-Sales Engagement

• Maintain regular follow-ups.
• Collect customer feedback.
• Support referral and repeat sales initiatives.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving ability.
• Knowledge of real estate processes and documentation.
• CRM software knowledge preferred.

Interested Candidates Kindly share your updated CV in suba.s@tncd.in or contact HR- +91-7358715935

• MS Office proficiency.

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person