Customer Relationship Executive(female)

Job Title: Customer Relations Executive

Industry: Glass Manufacturing
Location: [Insert Location]
Department: Sales / Customer Service
Reports To: Sales Manager / Customer Service Manager

Job Summary:

The Customer Relations Executive is responsible for managing client relationships, addressing customer inquiries, and ensuring timely communication between the production team and clients. The ideal candidate will have a strong understanding of glass manufacturing processes, excellent communication skills, and a customer-centric approach.

Key Responsibilities:

• Act as the primary point of contact for customers, managing orders, inquiries, and feedback.
• Coordinate with internal departments (production, logistics, quality assurance) to ensure timely delivery and resolution of client requests.
• Maintain strong relationships with clients by providing regular updates on order status, delivery schedules, and any changes in production timelines.
• Address and resolve customer complaints or issues efficiently, escalating complex matters when necessary.
• Prepare and share quotes, product specifications, and technical documentation as required.
• Maintain accurate customer records, communication logs, and order histories in CRM or ERP systems.
• Support the sales team in identifying customer needs and promoting relevant products or solutions.
• Collect and report customer feedback to assist in product or service improvement initiatives.
• Ensure adherence to company policies and quality standards in all customer interactions.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in customer service or sales support, preferably in a manufacturing or industrial setting.
• Familiarity with glass manufacturing processes and product types is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and experience with CRM or ERP systems.
• Strong problem-solving ability and attention to detail.
• Ability to multitask and work effectively under pressure.

Preferred Skills:

• Knowledge of industry-specific standards and terminology (e.g., tempered glass, laminated glass, float glass).
• Experience working with supply chain or logistics teams.
• Fluency in [local language] and English for effective client communication.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Experience:

• costumer relation executive : 1 year (Preferred)

Work Location: In person