Customer Relationship Executive(Female)

Position: Customer Relationship Executive (CRE)

Location: Andheri
Gender: Female

Job Description:

• Keeping customers updated about order status and deliveries.
• Handling incoming calls from domestic customers professionally and resolving queries effectively.
• Resolving customer complaints quickly and efficiently with a customer-first approach.
• Identifying customer demands and requirements and coordinating internally for timely resolution.
• Coordinating with operations, sales, and production teams to ensure smooth order execution.
• Ensuring customer satisfaction and following up on pending payments.
• Coordinating logistics for product delivery for both domestic and international clients.
• Managing billing and shipment processes for domestic and export orders.
• Coordinating with third-party logistics companies for efficient logistics operations.
• Overseeing customer shipments and handling billing-related tasks.
• Preparing and sending invoices to clients and monitoring billing-related issues.
• Knowledge of domestic and international export procedures or relevant experience (training will be provided for invoicing).

Skills Required:

• Strong English communication skills (written and verbal).
• Excellent telephonic communication skills, especially for handling domestic customer calls.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to coordinate effectively with multiple departments.
• Good time management and attention to detail.
• Adaptability to handle varied customer requirements.

Qualification:

• Graduate in any stream.
• 0–2 years of experience in customer relationship management, sales coordination, or operations support.

Preferred:

• Experience in logistics coordination.
• Basic understanding of export documentation.
• Familiarity with Google Workspace and ERP/CRM systems.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• How comfortable you are to attend/give update on calls to customer

Work Location: In person