Customer Relationship Management Administrator

Job Title: Sales Operations & Assistant to the Chief Business Officer (CBO)

Location: Riyadh, Saudi Arabia

Department: Commercial / Business Office

Reports To: Chief Business Officer

Role Summary

Run day-to-day sales operations and support the CBO. Track sales targets and KPIs, keep the CRM clean, produce clear reports, and manage relationships with banks and partners.

Key Responsibilities

Sales Operations

• Monitor sales progress by product, channel, and salesperson.
• Maintain accurate CRM data and resolve gaps promptly.
• Build monthly and quarterly KPI reports and dashboards.
• Track pipeline health and deal stages; flag risks early.
• Coordinate handover from sales to onboarding and operations.
• Manage sales proposal templates and contracts.

Support for CBO

• Prepare briefs, decks, and meeting summaries.
• Manage calendars, follow-ups, and action lists.
• Draft and organize bank onboarding documents and checklists.
• Coordinate with internal teams and external partners.

CRM and Reporting

• Own CRM configuration, fields, views, and hygiene rules.
• Standardize activity logging and stage definitions.
• Run routine reports: targets vs. actuals, conversion, and cycle times.
• Support audits and board-pack inputs related to sales.

Qualifications

• Bachelor’s in Business, Finance, Marketing, or similar.
• 2–3 years in sales operations, commercial coordination, or executive support; fintech or banking is a plus.
• Strong Excel and PowerPoint skills; hands-on experience with CRM tools.
• Clear written and spoken English and Arabic.
• High attention to detail; able to handle confidential work.

Skills and Behaviors

• Data-driven, organized, and deadline-reliable.
• Simple, clear communication.
• Comfortable with fast changes and shifting priorities.
• Understanding of payments, merchant onboarding, and partner workflows.