Customer Relationship Management Analyst

CRM Analyst – EarnKaro | CashKaro Group

📍 Gurgaon (5 Days WFO + 1 WFH) | Full-Time | 1–3 Years Experience

Join India’s Fastest-Growing Affiliate & Rewards Platform

About EarnKaro (CashKaro Group)

EarnKaro, part of the CashKaro Group, is India’s fastest-growing affiliate platform used by millions to earn online. Backed by legendary investors like Ratan Tata, Kalaari Capital, and Korea Investment Partners , EarnKaro partners with top brands like Amazon, Flipkart, Myntra, and Ajio to help users earn via sharing deals and affiliate links.

CashKaro Group is a high-growth consumer-internet company powering millions of daily transactions across CashKaro, EarnKaro, and BankKaro .

Role Overview

We are looking for a CRM Analyst to be the voice of EarnKaro for our users.

You will interact with users via calls, emails, and chat, solve their concerns with empathy, and ensure a smooth experience to increase satisfaction and retention.

This is a high-impact role focused on customer happiness, retention, and user trust .

Key Responsibilities

🔹 Customer Interaction & Query Handling

• Respond to user queries via calls, email, and chat in a professional, timely manner
• Understand user problems and provide clear, actionable solutions
• Ensure every interaction reflects EarnKaro’s brand values of trust, care, and clarity

🔹 Retention & User Satisfaction

• Identify issues affecting user experience and take proactive steps to resolve them
• Convert unhappy users into satisfied, loyal customers
• Follow up on resolutions to ensure long-term satisfaction

🔹 Reporting & Insights

• Maintain detailed logs of queries, feedback, and resolutions
• Share recurring issues with internal teams and collaborate to resolve them
• Work closely with Product & Tech teams to flag system-level issues

🔹 Process Improvement

• Recommend workflow updates to improve response times and user experience
• Contribute to CRM automation, FAQ improvements, and self-help content

What We’re Looking For

• 1–3 years of experience in CRM, customer support, user operations, or customer success
• Excellent written & verbal communication (English + Hindi preferred)
• Strong problem-solving skills with high empathy
• Familiarity with CRM tools, email systems, chat portals, or ticketing tools
• Ability to multitask, stay organized, and perform in a fast-paced environment
• A proactive, user-first mindset with focus on retention & satisfaction

Why Join Us?

User-first culture focused on customer happiness

High ownership & room to grow within CRM/retention roles

Work directly with product & business teams

Collaborative, supportive, and growth-driven environment

Hybrid work flexibility + strong learning exposure