Customer Relationship Management Executive

Key Responsibilities:

-Guide customers to complete unit/property documentation and registration.

-Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).

-Fully aware of the regulations and laws pertaining to Dubai RERA.

-Provide customers with a exceptional quality service experience.

-Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.

-Retain customers and reflect professional image of the company.

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-Keep records of customer interactions, process customer requests, and file documents.

-Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.

-Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.

-Ability to organize and prioritize work assignments to meet deadlines.

-Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.