Customer Relationship Management Executive (CRM)

Description

We are seeking a dynamic and results-oriented CRM Executive to join our growing team. As a CRM Executive, you will play a pivotal role in managing our customer relationship management strategies to enhance customer satisfaction and retention. This position is ideal for an individual who is passionate about utilizing data and technology to elevate customer experiences. You will be responsible for developing and implementing CRM initiatives that align with our business goals while fostering long-term relationships with our customers. The successful candidate will possess a keen understanding of analytics and effective communication skills, enabling them to analyze customer data, identify trends, and formulate strategies that drive engagement. You will work closely with cross-functional teams to ensure the seamless execution of CRM campaigns, utilizing your expertise to drive performance metrics and deliver actionable insights. In this challenging yet rewarding role, your knack for innovation and problem-solving will be essential in adapting CRM approaches to meet the changing needs of our clientele. If you are ready to contribute to our mission of providing exceptional service and are eager to make a significant impact within our organization, we would love to meet you.

Responsibilities

• Develop and implement effective CRM strategies to improve customer satisfaction and retention rates.
• Analyze customer behavior and preferences through data mining and generate actionable insights for targeted marketing campaigns.
• Collaborate with marketing teams to design and execute multi-channel campaigns that leverage CRM capabilities.
• Manage customer databases and maintain up-to-date records to ensure accuracy in data reporting and analysis.
• Monitor and report on CRM performance metrics, providing regular updates to senior management.
• Facilitate training and support for team members on CRM tools and best practices to enhance overall productivity.
• Engage with customers through feedback surveys and personalized communications to capture needs and expectations.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in CRM management or a similar role, preferably in a customer-facing industry.
• Strong analytical skills with the ability to interpret data and generate insightful reports.
• Familiarity with CRM software and other marketing tools; experience with Salesforce is a plus.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills to manage multiple projects simultaneously.

Job Types: Full-time, Permanent

Application Question(s):

• What is your visa status and validity period?
• What is your expected salary?
• Are you able to join immediately or with notice period?