Customer Relationship Management Executive(CRM Executive)- Automotive Industry

We are seeking a Customer Relations Executive for our client, a distinguished leader in the automotive trade sector. Known for their expertise in sourcing and delivering top-quality vehicles, this client has built a strong reputation for excellence, innovation, and a deep commitment to customer satisfaction.

Job Title: Customer Relations Executive (English & Arabic Speaking)

Compensation: QAR 3,500 per month-All Inclusive

Working Days: 6 days a week (Saturday to Thursday)

Working Hours: 8 hours per day

Location: Barwa Commercial Avenue, Doha, Qatar

Contract Duration: 6 months (Extendable)

Job Summary:
We are hiring a Customer Relations Executive for the automotive trade sector. Candidates must have a strong background in using CRM software within a call center environment and be fluent in Arabic and English. Experience in the automotive industry is highly preferred.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and concerns professionally and promptly.
• Utilize CRM software to manage customer interactions, maintain accurate records, and analyze customer data for improved service delivery.
• Build and nurture long-term customer relationships to enhance satisfaction and loyalty.
• Proactively identify and resolve customer issues by coordinating with relevant internal teams.
• Support customer engagement initiatives such as promotions, events, and feedback activities to strengthen relationships.
• Maintain comprehensive knowledge of products and services, providing accurate and helpful information to customers.
• Monitor and analyze customer service KPIs, implementing strategies to meet and exceed performance targets.
• Contribute to team development by staying updated on industry best practices and assisting in onboarding and training new staff.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
• 2–3 years’ experience in customer relations, with strong CRM and call center background
• Automotive industry experience is a plus
• Fluent in Arabic and English
• Excellent communication, problem-solving, and interpersonal skills
• Proficient in CRM tools and multitasking in a fast-paced environment
• Customer-focused, professional, and team-oriented with strong integrity and accountability

Please note that applicants should answer the pre-screening questions to be considered for this position.

THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

About Job Hub Global

At Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.

With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you’re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.

Together, we’ll turn challenges into opportunities and dreams into achievements. Your success is our business.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: QAR3,500.00 per month

Application Question(s):

• How many years of working experience do you have as a Customer Relation Executive?
• Do you have experience in a call center?
• Do you have experience using any CRM software? If yes, please specify which platforms you have used?
• Do you Speak English and Arabic?
• Are you comfortable with the offered salary of QAR 3500 (full package)?
• Are you available for a 6-month contract with the possibility of extension?
• Do you provide an NOC (No Objection Certificate)?
• Do you have a valid QID?
• Are you available to begin immediately?