Customer Relationship Management Executive(CRM Executive)- Automotive Industry

We are looking for a detail-oriented and proactive Customer Relations Executive to join our team in the automotive sector. The ideal candidate will manage high-volume customer interactions, maintain accurate records in CRM systems, and ensure seamless communication with internal teams. This role requires fluency in English and Arabic, strong computer skills, and the ability to work in a fast-paced, target-driven environment.

Job Title: Customer Relationship Executive (English & Arabic Speaking)
Location: Barwa Commercial Avenue, Doha, Qatar
Compensation: QAR 3,500 per month (All-Inclusive)
Working Days: Saturday to Thursday (6 days/week)
Working Hours: 8 hours/day
Contract Duration: 6 Months (Extendable)

Key Responsibilities

Customer Communication & Outreach

• Handle 150–200+ outgoing and incoming calls daily, ensuring professional communication with customers.
• Conduct follow-ups and gather required customer information as per CRM procedures.
• Maintain excellent customer service and ensure queries are addressed promptly.

Customer Data Management

• Update and maintain accurate customer profiles in Keyloop CRM and Excel.
• Achieve daily targets of 210+ profile updates, ensuring all data is complete and correct.
• Identify and correct incomplete, outdated, or duplicate entries in the system.
• Organize, filter, and create files efficiently to support CRM operations.

Reporting & Documentation

• Maintain clear and organized records of all customer interactions and data updates.
• Support management reporting and data-driven decision-making.
• Follow CRM best practices to ensure accuracy, consistency, and compliance with company standards.

What We’re Looking For

• Willingness and capability to manage high call volumes (150–200+ daily).
• Strong technical skills, including typing, reading, information processing, and working with CRM platforms like Keyloop.
• Proficiency in Excel for filtering, sorting, creating, and organizing data.
• High accuracy and attention to detail when updating customer information.
• Excellent communication and documentation skills.
• Comfortable working in a fast-paced, target-driven environment.
• Ability to learn quickly and adapt to new CRM tools or processes.

Requirements

• Fluent in English and Arabic
• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
• 2–3 years’ experience in customer relations, with strong CRM and call center background
• Previous experience in customer service, CRM, call center roles preferred
• Strong computer literacy and proficiency in Keyloop CRM and Excel, including the ability to filter documents, create new files, and organize data efficiently and accurately.
• Automotive industry experience is a plus
• Proficient in CRM tools and capable of multitasking in a fast-paced environment
• Must be currently based in Qatar with a valid QID and available to join immediately
• Should be able to provide secondment from current sponsor

Please note that applicants should answer the pre-screening questions to be considered for this position.

THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

About Job Hub Global

At Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.

With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you’re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.

Together, we’ll turn challenges into opportunities and dreams into achievements. Your success is our business.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: QAR3,500.00 per month

Application Question(s):

• How many years of working experience do you have as a Customer Relation Executive?
• Do you have experience in a call center?
• Do you have experience using any CRM software? If yes, please specify which platforms you have used?
• Which languages do you speak?
• Are you comfortable with the offered salary of QAR 3500 (full package)?
• Are you available for a 6-month contract with the possibility of extension?
• Do you provide secondment from your current sponsor?
• Do you have a valid QID?
• If selected, how soon can you join? (Please specify “immediately” or number of days)