Customer Relationship Management Manager

Company Description

Power Lube is an authorized distributor of ExxonMobil products in Egypt with over 34 years of experience in engine and industrial lubricants. We provide a full range of high-performance Mobil lubricants, and offer a range of lubricant-related services including oil monitoring, storage solutions, surveys and training. Our dedicated team of sales and technical support people offers solutions and ideas to solve many lubrication problems.

Job Summary:

We are seeking a highly organized and data-driven CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and executing strategies that enhance customer retention, loyalty, and lifetime value through personalized and automated communication across various channels (email, SMS, push, etc.). The ideal candidate has strong analytical skills, a deep understanding of CRM tools and segmentation, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Develop and implement CRM strategies to increase customer engagement, retention, and reactivation.

• Manage CRM platforms (e.g., Salesforce, HubSpot, Klaviyo) to execute segmented and personalized campaigns.

• Analyze customer data and behavior to identify trends and opportunities for growth.

• Collaborate with Marketing, Sales, and Product teams to align CRM initiatives with overall business goals.

• Create, manage, and optimize automated customer journeys and lifecycle campaigns.

• Monitor and report on CRM KPIs including open rates, CTR, retention, churn, and customer lifetime value.

• Ensure data hygiene and compliance with privacy regulations (e.g., GDPR, CCPA).

• Test, learn, and iterate campaigns using A/B testing and other performance analysis techniques.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.

• 3+ years of experience in CRM, email marketing, or customer lifecycle management.

• Proficient with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo, Klaviyo).

• Strong analytical skills and experience with tools like Excel, Google Analytics, or BI dashboards.

• Excellent communication and project management skills.

• Knowledge of customer segmentation, personalization, and retention strategies.

Job Benefits:

• Net Salary

• Mobile allowance

• Medical and Social insurance

Job Location:

Plot NO.4 , Block 231 area B - C , Obour City.

Working Hours:

• 9:00am – 5:00pm

Interested candidates, kindly send your updated CV to

info@powerlube.net

and mention the job title in the subject line of your email

• For more information please contact us 01212031114