Customer Relationship Manager

Key Responsibilities

• Build and manage strong relationships with guests, members, and corporate clients.
• Ensure a seamless experience for guests from arrival to departure.
• Communicate effectively in multiple languages to provide personalized service.
• Understand guest requirements and coordinate with various departments (Front Office, F&B, Events, Housekeeping, etc.).
• Handle guest feedback, concerns, and queries professionally and promptly.
• Maintain detailed records of guest preferences, visits, and interactions.
• Support membership queries, renewals, and upgrades (if applicable).
• Collaborate with sales and operations teams for client engagement and service delivery.
• Assist in hospitality events, client visits, and walkthroughs when needed.
• Ensure high levels of guest satisfaction and repeat business.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Food provided

Work Location: In person