Customer Relationship Manager

Key Responsibility Areas (KRA):

1*. Client Acquisition & Business Development*

• Identify and target potential clients for loan products, investments, and other financial services.
• Build a strong client pipeline through referrals, networking, and market research.
• Meet monthly, quarterly, and annual targets for new client acquisition and business growth.

2. Relationship Management

• Maintain and strengthen relationships with existing clients to ensure repeat business.
• Act as the primary point of contact for clients, resolving queries and providing timely assistance.
• Conduct periodic client reviews to identify cross-selling and up-selling opportunities.

3. Credit Support & Loan Coordination

• Coordinate with the credit, operations, and legal teams for smooth processing of loan applications.
• Ensure timely submission of required documentation, KYC, and other compliance requirements by clients.
• Monitor loan disbursal timelines and keep clients updated throughout the process.

4. Portfolio Monitoring & Risk Management

• Track client accounts for repayment schedules, overdue payments, and early warning signals.
• Provide regular updates on portfolio performance to senior management.
• Proactively manage at-risk clients and assist in recovery or restructuring where needed.

5. Market Intelligence & Competitor Analysis

• Keep abreast of market trends, competitor products, and industry developments.
• Provide feedback to management on product performance and market requirements.
• Suggest improvements in products, services, and client engagement strategies.

6. Reporting & MIS

• Prepare weekly/monthly reports on client acquisition, portfolio status, and business development activities.
• Maintain accurate records of client interactions, opportunities, and pipeline in the CRM system.
• Analyze client data to identify trends, gaps, and opportunities for growth.

Key Skills & Competencies

• Strong relationship-building and interpersonal skills.
• Excellent communication, negotiation, and presentation skills.
• Knowledge of NBFC products, credit appraisal basics, and compliance requirements.
• Analytical skills to monitor portfolio health and identify risks.
• Ability to work independently and in coordination with cross-functional teams.

Deliverables / KPIs

• Achieve targets for client acquisition and portfolio growth.
• Maintain low non-performing accounts (NPA) ratio in managed portfolio.
• Timely follow-up and resolution of client queries.
• Successful cross-selling and up-selling to existing clients.
• Accurate reporting of client activity, pipeline, and market intelligence.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person