Customer Relationship Manager (CRM)

Role: CRM Executive

Salary: Up to 30K

Immediate/15 Days Notice

Gender- FEMALE

Job Summary:
We are looking for a CRM Executive to manage customer relationships, maintain the CRM system, and support sales & service teams. The role involves handling customer data, ensuring timely follow-ups, resolving queries, and improving customer satisfaction.

Key Responsibilities:

• Maintain and update customer information in the CRM system.
• Handle customer inquiries, complaints, and service requests.
• Support sales and marketing teams with customer data, leads, and follow-ups.
• Generate reports on customer interactions, sales pipeline, and service performance.
• Coordinate with production, sales, and logistics teams for smooth order execution.
• Track customer feedback and suggest improvements in service quality.
• Ensure timely communication with customers regarding orders, deliveries, and support.

Requirements:

• Graduate in Business Administration / Marketing / Any relevant field.
• 2–3 years of experience in CRM, customer service, or sales support (manufacturing preferred).
• Good knowledge of CRM software
• Strong communication and coordination skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Problem-solving attitude with attention to detail.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund