Customer Relationship Manager (CRM)

*Summary:*

Managing corporate/client accounts, resolving health insurance claim queries (voice/email/onsite), ensuring service level adherence, coordinating with insurers/brokers, preparing MIS reports, handling escalations, and driving customer satisfaction, often requiring strong communication, problem-solving, and insurance domain knowledge. Key duties involve being the main contact (SPOC) for clients, tracking claims from submission to settlement, and using CRM tools for data management and process efficiency, bridging client needs with TPA operations

*Role & responsibilities :*
1.Solving Insured queries related to claims and other concerns through Calls and Emails.

2.Assistance provided to Insured to apply for claims reimbursement as per applicable Terms & Conditions;

3.Grievance resolution having worked with the claims operations team;

4.Tracking claims file a submit reports;

5.Have periodic review meetings with corporate.

Education:
Graduation.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person