Customer Relationship Manager (SERVICE)

Key Responsibilities:

• Handle customer interactions and maintain high customer satisfaction levels.
• Follow-up with customers for service reminders, post-service feedback, and pending issues.
• Maintain customer data and service records in the CRM system.
• Coordinate with service advisors and workshop team to ensure timely resolution of customer concerns.
• Manage calls related to service bookings, escalations, and complaint handling.
• Prepare daily/weekly/monthly reports on customer follow-ups and feedback status.
• Support service campaigns, service camps & promotional activities.

Skills & Requirements:

• Any Graduate (Automobile or Marketing background preferred)
• Excellent communication & customer handling skills
• Knowledge of CRM software, MS Excel & email etiquette
• Positive attitude, proactive and customer-focused mindset
• Fresher or experienced (Automobile sector experience preferred)

Salary & Benefits:

• Competitive salary based on experience
• Performance incentives
• Career growth opportunities within dealership

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person