Customer Relationship Officer

Customer Service

• Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

Generate Sales leads

• Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV etc. for new & existing Airtel customers.
• Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

Compliance

• Ensure compliance with policies and procedures & expected code of conduct.
• Ensure completion of store operational requirements

Demonstrate (Key competencies)

• Persuasive Communication Skills
• Service & Sales orientation
• Digital Savvy
• Analytical Thinking
• Empathy

Job Types: Full-time, Permanent

Pay: ₹9,471.02 - ₹31,342.47 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person