Customer Relationship Officer (CRO)

Moonlight International Publishers is seeking motivated and dynamic individuals to join our team as Customer Relationship Officers (CRO). The CROs will be assigned under the supervision of the Zonal Heads and will play a crucial role in managing customer queries, providing timely support, and building long-term relationships with clients.

As a CRO, your responsibilities will include:

• Managing and addressing customer queries promptly and efficiently.
• Ensuring timely support and service follow-ups for all client-related issues.
• Building and maintaining strong, long-term relationships with clients.
• Facilitating smooth communication between zonal operations and clientele to ensure the highest level of customer satisfaction.
• Assisting with the coordination of zonal operations to meet client needs and expectations.

Key Qualifications:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Previous experience in customer service, sales, or relationship management is preferred.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Proficiency in Microsoft Office Suite and CRM software.
• A proactive and customer-focused mindset.

Salary:
The position offers a competitive salary range of Rs. 25,000 - 30,000 per month.

How to Apply:
Interested candidates are encouraged to submit their updated resume and cover letter via Indeed. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person