Customer Relationship officer Female-Retail

• Build and maintaining profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products in order to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and addressing these.
• Meet with managers in the organisation to plan strategically.
• Conduct business reviews using CRM programmes.
• Know your competition and strategies accordingly.

REQUIREMENTS:

• A minimum of 1 to 2 years’ experience.
• candidate from a Retail Background will be preferred.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focussed on customer satisfaction.
• A bachelor’s degree in related field will be a plus.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person