Customer Relationship Officer /Manager

Job description:

Hiring: Customer Relationship Manager / Executive – CRM (Post Sales) – Female Only
Industry: Luxury Home Décor & Interior Design
Company: Celes'tile (World of Stones)

Work Location: Shamshabad (New Office Premises – Transition Phase)
Interview Location: Srinagar Colony, Yusufguda, Hyderabad – 500073

Position: Customer Relationship Manager / Executive – CRM (Post Sales)

Experience: 1–5 years
(Experience in luxury home décor/interior design/customer handling is an advantage but not mandatory)
Education: MBA, BBA, or any Graduation
Languages: English, Hindi, Telugu (Preferred)
Immediate Joiner: Advantage
Profile Requirement: Soft-spoken, pleasing personality, customer-focused.

Key Responsibilities – CRM (Post Sales)1. Customer Handling & Support

• Act as the primary point of contact for customers after the sale.
• Maintain consistent communication to ensure smooth post-sales service.
• Provide updates on order processing, dispatch, delivery, and installation timelines.
• Handle customer queries and ensure prompt resolutions.

2. Order Coordination

• Coordinate with logistics, warehouse, and operations teams for accurate and timely delivery.
• Ensure all documentation, billing, and order confirmations are complete and error-free.
• Monitor the entire order lifecycle from showroom to installation.

3. Installation & Service Coordination

• Schedule installation appointments with installers and service partners.
• Follow up to ensure installation quality meets company standards.
• Address installation or service issues by coordinating with internal teams.

4. Customer Follow-Up & Relationship Management

• Conduct post-installation follow-ups to ensure customer satisfaction.
• Maintain long-term relations to drive repeat purchases and referrals.
• Inform customers about new products, collections, promotions, and events.

5. Complaints & Issue Resolution

• Log customer complaints systematically and track them until closure.
• Work with technical and service teams for quick resolutions.
• Maintain TAT (Turn Around Time) for all customer issues.

6. Documentation & Reporting

• Maintain structured records of customer interactions, orders, complaints, and service notes.
• Prepare daily/weekly MIS reports for management review.
• Update CRM software with customer updates and service actions.

7. Showroom Support (If Required)

• Assist walk-in customers during peak hours.
• Maintain showroom standards and support front-end operations when needed.

8. Brand Representation

• Represent Celes’tile in a polished, professional manner aligned with luxury brand values.
• Ensure every customer receives a premium post-sales experience.

Why Join Us?

• Work with a leading Luxury Home Décor & Interior Styling brand
• Strong growth path into Senior CRM, Customer Success, or Operations roles
• Training, professional development & leadership exposure
• Premium work environment with elite clientele

To Apply

Email: hr@celestile.com
WhatsApp: 8008003232
Edward -Senior Manager -Human Resources

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• Client relations: 3 years (Required)
• Inside sales: 2 years (Required)

Language:

• Hindi (Required)-Mandatory
• English (Required)

Location:

• Shamshabad, Hyderabad, Telangana (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person