Customer Retention Manager

Job Overview
We’re hiring a Customer Retention Manager to drive revenue through email, SMS, and on-site conversion optimization. This role is focused on improving lifecycle marketing performance in Klaviyo and increasing Shopify conversion rates through data-driven testing and optimization.

Responsibilities

• Build, manage, and optimize Klaviyo flows (abandoned cart, browse abandonment, post-purchase, winback, etc.)
• Execute and improve SMS campaigns and automations
• Analyze Shopify conversion funnel and implement improvements to increase checkout conversion rate
• Monitor and report on key metrics (conversion rate, LTV, AOV, repeat purchase rate)
• Run A/B tests across email, SMS, and onsite experiences
• Maintain email deliverability and list health
• Optimize subscription performance (churn reduction, retention, LTV), including work in ReCharge or similar platforms

Experience

• 2+ years experience with Klaviyo (flows, segmentation, performance optimization)
• Strong understanding of Shopify analytics and conversion rate optimization (CRO)
• Experience with SMS marketing platforms
• Data-driven mindset with ability to turn insights into action
• Proven track record improving retention and conversion metrics

Preferred Qualifications

• Experience with ReCharge or other subscription platforms
• Basic knowledge of HTML/CSS or Shopify Liquid
• Design or UX background (email or conversion-focused design)

Work Environment

• Fully remote
• Self-managed role with clear performance expectations

Apply if you:

• Are highly analytical and results-driven
• Have hands-on experience growing retention revenue in Klaviyo
• Enjoy testing, optimizing, and scaling what works

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: Remote