Customer Review Response Writer

Job Summary

We’re looking for a detail-oriented and tech-savvy Reputation Management Specialist to join our team on a freelance basis.

About the Role:
In this part-time, remote position, you’ll help support our clients by monitoring online reviews and crafting original, thoughtful responses—no templates or copy/paste replies allowed. You’ll be responsible for logging reviews and responses in our client-facing documents and tracking weekly activity totals in our internal system.

What You'll Need to Succeed:

• Excellent writing skills with the ability to create personalized, professional responses
• Strong technical aptitude—you’ll be working across multiple systems daily
• A reliable computer capable of running cloud-based platforms and Zoom
• Confidence navigating Zoom for meetings and screen sharing
• Proficiency with Instagram, Facebook, and TikTok
• Strong attention to detail and solid organizational habits

Details:

• Starting at $16/hour
• Remote freelance role (1099 at-will employment)
• Monday through Friday, starting at 9:00 AM
• Approximately 10–15 hours per week

To Apply:
Please send your resume along with a writing sample that demonstrates your ability to craft a professional, thoughtful response to a customer review.

We’re excited to find the right person to join our growing team!

Job Type: Part-time

Schedule:

• 4 hour shift (some days it can be 2 hours -like on Fridays-, others can be more especially on Monday's when we are the busiest
• Day shift
• Monday to Friday

Work Location: Remote

Job Types: Part-time, Contract

Pay: $16.00 per hour

Application Question(s):

• Please confirm you understand the pay is $16.00/hour to start.

Work Location: Remote