Customer Sales & Project Coordination Specialist

Customer Sales & Project Coordination Specialist

Florida Lighting | DeLand / Central Florida | Start ASAP | Part-Time to Full-Time Opportunity

Florida Lighting is hiring a customer-focused sales and project coordination professional to help manage customer communication, lead follow-up, quoting, project details, and customer satisfaction from first inquiry through final payment.

This position starts part-time ASAP, with a strong possibility of becoming full-time within 90–120 days based on performance, business volume, and fit.

This is not a generic office job. This person will help move customers through our sales and project process, make sure quotes are clean and accurate, communicate clearly with customers, and help close business while protecting the quality and reputation of the company.

What This Role Owns

This person is responsible for the customer-facing side of the business.

You will help manage the customer journey from:

First inquiry → customer communication → consultation → quote → contract → project updates → payment → review/closeout

The goal is simple:

Close business cleanly.

That means selling the right work, setting clear expectations, keeping the customer informed, keeping our internal system updated, and making sure the installation team receives a clean, accurate scope of work.

Primary Responsibilities

Responsibilities include:

• Responding to customer calls, texts, emails, and inquiries.
• Following up with leads and open quotes.
• Helping customers understand lighting options and project possibilities.
• Asking good discovery questions to understand what the customer wants.
• Scheduling consultations and project-related communication.
• Preparing and organizing quotes, contracts, and project details.
• Keeping the CRM updated accurately and consistently.
• Communicating customer needs clearly to the operations/install side.
• Helping identify upsell and cross-sell opportunities when appropriate.
• Requesting reviews and helping maintain strong customer satisfaction.
• Tracking customer progress from inquiry through final payment.
• Following company workflows, scripts, decision trees, and policies.
• Helping prevent unclear scopes, missed details, and avoidable project issues.

This person must be comfortable with repeated customer communication and follow-up. A major part of the job is making sure customers do not fall through the cracks.

What This Role Is Not

This is not an installation labor position.

You may need to understand basic lighting systems, products, and common customer issues, but you are not expected to dig trenches, pull wire, climb through shrubs, or perform technical installation work.

You will need to understand enough about the product and process to sell accurately and avoid promising work that cannot reasonably be installed.

Required Experience

Applicants must have:

• Minimum 4 years of customer service experience
• Strong phone, text, and email communication skills
• Ability to stay organized across multiple customers and follow-ups
• Comfort using CRM systems, apps, spreadsheets, or customer management software
• Ability to follow written processes and company workflows
• Ability to handle repetitive communication without losing attention to detail
• Strong judgment when dealing with customer concerns
• Sales-minded communication style
• Professional attitude and strong follow-through

Preferred Experience

Additional experience is preferred but not required:

• Sales experience, especially in home services, construction, design, landscaping, lighting, real estate, remodeling, or similar industries
• Experience preparing quotes, estimates, proposals, or contracts
• Experience with CRM software or project management systems
• Experience with Google Voice, Gmail, Google Meet, Google Chat, Google Sheets, or similar tools
• Degree, certificate, or formal training in one of the following areas:
• Business Administration
• Marketing
• Sales
• Customer Relationship Management
• Project Management
• Interior Design / Exterior Design
• Landscape Design
• Construction Management
• Communications
• Hospitality / Client Services

A degree is not required, but proven experience, training, and strong job history matter.

Skills Needed to Succeed

The right person should be:

• Customer-focused
• Organized
• Sales-minded
• Detail-oriented
• Comfortable asking for the sale
• Comfortable asking customers about upgrades or additional work
• Able to follow company policies
• Able to communicate clearly and repeatedly
• Able to keep accurate notes
• Able to manage several customers at once
• Able to work with both customers and installation staff
• Able to learn products, pricing, and basic system knowledge
• Able to take feedback and improve quickly

This role requires both warmth and discipline. You need to be good with people, but also good with process.

Software and Tools Used

We primarily use:

• Google Voice for calls and texts
• Gmail
• Google Meet
• Google Chat
• A custom company CRM / project management app
• Google Workspace tools

Training will be provided on our systems and workflows.

Schedule

• Start ASAP
• Part-time to start
• Expected starting range: approximately 20–30 hours per week
• Full-time likely available within 90–120 days depending on performance, business needs, and volume

Some seasonal flexibility may be needed during busier periods.

Pay RangeStarting Part-Time Pay

$24–$34 per hour, depending on experience, skill level, and fit.

This hourly range is based on the full-time equivalent base compensation range of approximately:

$49,000–$70,000 per year

Full-Time Compensation Opportunity

Once full-time and fully trained, compensation may include:

• Base pay
• Commission / performance bonus
• Review/customer satisfaction incentives
• Potential PTO after one year

Expected full-time compensation opportunity:

Approximately $70,000–$100,000+ per year, depending on sales volume, performance, customer satisfaction, quote accuracy, and company needs.

Commission/bonus eligibility is based on proven competency, clean work, customer satisfaction, accurate quoting, and closed/collected business.

Performance Will Be Measured By

This role will be measured by clear outcomes, including:

• Lead follow-up quality
• Conversion rate
• Average sale size
• Quote and scope accuracy
• CRM accuracy
• Customer satisfaction
• Review performance
• Payment follow-through
• Clean handoff to the installation team
• Ability to follow company workflow and policy

We are not looking for someone who simply “stays busy.” We are looking for someone who can help move customers forward and close business cleanly.

Benefits / Future Opportunity

Potential benefits as the role develops may include:

• Full-time position after 90–120 days
• Commission or performance bonus opportunity
• Two weeks paid time off after one year
• Growth opportunity as the company expands
• Training in lighting systems, products, quoting, and customer process

Application Requirements

To apply, please provide:

• Resume
• Thorough job history
• Description of your customer service experience
• Description of any sales, quoting, CRM, project coordination, or home-service experience
• Any relevant certifications, degrees, or training
• Your availability
• Your desired pay range

Please include enough detail in your job history for us to understand your actual responsibilities, not just your job titles.

Best Fit

This position is best for someone who enjoys working with customers, following up consistently, learning products, closing sales, and keeping details organized.

The right person will help Florida Lighting grow while making sure customers are taken care of, projects are clearly defined, and the installation team is set up for success.

Pay: $49,580.84 - $106,200.00 per year

Work Location: In person