Customer Sales Support Representative

About Us:

Nestors Global is a leading writing services company dedicated to providing high-quality content solutions to a diverse range of clients. We specialize in delivering professional writing services, including academic writing, business content, creative writing, and more. We are looking for a dedicated and motivated Customer Sales Support Representative to join our team.

Position Overview:

The Customer Sales Support Representative will be responsible for providing exceptional customer service and sales support to clients seeking our writing services. The ideal candidate will be proactive communicator with a passion for helping clients achieve their goals through our offerings. This role involves handling inquiries, providing product information, guiding clients through the sales process, and ensuring a seamless customer experience.

Key Responsibilities:

· Client Interaction: Respond to customer inquiries via phone, email, and chat, providing detailed information about our writing services and offerings.

· Sales Support: Assist clients in selecting the right services based on their needs, explaining our service packages, pricing, and delivery timelines.

· Order Processing: Guide clients through the order placement process, ensuring all details are captured accurately and orders are processed efficiently.

· Customer Relationship Management: Build and maintain strong relationships with clients, offering follow-up support and addressing any concerns or issues that arise.

· Problem Resolution: Handle customer complaints and issues professionally, providing timely resolutions and maintaining a high level of customer satisfaction.

· Team Collaboration: Work closely with the sales, writing, and marketing teams to ensure a cohesive approach to customer service and sales support.

· Data Management: Maintain accurate records of customer interactions and transactions, updating CRM systems as needed.

· Feedback Collection: Gather and relay customer feedback to the team to help improve our services and customer experience.

Qualifications:

Proven experience in a customer service or sales support role, preferably in a writing services or related industry.

· Excellent communication skills, both written and verbal.

· Strong problem-solving skills and the ability to handle challenging situations with a positive attitude.

· Familiarity with CRM software and order processing systems is a plus.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong organizational skills and attention to detail.

· Strong British English Accent.

Why Join Us?

· Opportunity to work with a dynamic and growing team in a leading writing services company.

· Competitive salary and benefits package.

· Professional development opportunities and career growth.

· A supportive and collaborative work environment.

If you are a proactive, customer-focused individual with a passion for sales support and writing services, we encourage you to apply!

To Apply:

Please submit your resume at hr@nestorsglobal.com or whats app 0300-1230109.

Job Type: Full-time

Job Type: Full-time

Pay: Rs90,000.00 - Rs190,000.00 per month

Work Location: In person