Customer Service

Customer Care Representative (Male)

At Salar Khan Tourism, we specialize in crafting unforgettable travel experiences across breathtaking destinations. Whether it’s cultural tours, adventure expeditions, or custom itineraries, we’re passionate about connecting people with the beauty and heritage of our region. We're looking for a Customer Care who shares our love for travel and dedication to exceptional service.

Key Responsibilities:Customer Care

• Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.
• Provide detailed information about tours, packages, availability, pricing, and travel tips.
• Handle booking requests, special requirements, and follow-up support after trips.
• Address and resolve customer complaints with a calm, solution-oriented attitude.
• Maintain accurate records of customer interactions and feedback for continuous improvement.
• Manage Salar Khan Tourism’s accounts on Instagram, Facebook, TikTok, and other platforms.
• Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.

Requirements:

• 1–2 years of experience in customer service or social media (tourism or hospitality preferred).
• Excellent communication skills in English (additional languages are a plus).
• Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).
• Friendly, professional, and solution-focused attitude.
• Ability to multitask and work both independently and as part of a team.

Preferred Qualifications:

• Degree or diploma in Tourism, Marketing, Communications, or a related field.
• Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).
• Basic design or video editing skills (e.g., Canva, CapCut).
• Passion for travel, culture, and delivering top-tier guest experiences.

What We Offer:

• Competitive salary and performance-based incentives.
• Career growth opportunities in a dynamic and growing tourism company.
• Travel perks and discounts on Salar Khan Tourism packages.
• A friendly, collaborative team environment.
• Flexible working hours (based on role requirements).
• His compensation package includes a basic salary plus commission.

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month