Customer Service

Key Responsibilities:

• Handle incoming calls, emails, and messages from customers efficiently and courteously.
• Provide accurate information about products, services, and promotions.
• Assist customers with placing orders, tracking deliveries, and resolving complaints.
• Coordinate with internal departments (Sales, Operations, and Logistics) to ensure smooth service delivery.
• Follow up on pending customer requests to ensure timely resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the relevant departments or supervisor as needed.
• Support the customer service team in implementing process improvements and achieving performance targets.
• Participate in training sessions and contribute to a positive and service-oriented team culture.
• Uphold the company’s image through professional communication and customer engagement.

Qualifications & Requirements:

• UAE National (Emirati) with a valid Emirates ID.
• Bachelor’s Degree or Diploma in Business Administration, Communications, or a related field (preferred).
• Excellent communication skills in Arabic and English (verbal and written).
• Strong interpersonal skills with a customer-first attitude.
• Good computer literacy, including MS Office and CRM systems.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Previous experience in customer service, hospitality, or call center roles is an advantage.

Key Competencies:

• Professional communication and presentation.
• Problem-solving and conflict-resolution skills.
• Patience, empathy, and attention to detail.
• Teamwork and adaptability.
• Commitment to delivering exceptional customer experiences.

Job Type: Full-time