Customer Service

ABOUT XARE

Xare is a fast-growing FinTech company headquartered in Dubai, UAE. We are on a mission to redefine how people and businesses manage and access money — building smart, intuitive financial tools for the modern world. As we scale our customer experience function, we are looking for driven, customer-focused professionals to join our team and help us deliver world-class service.

THE ROLE

As a Customer Service Representative at Xare, you will be the primary point of contact for our customers. You will handle a high volume of inbound and outbound interactions, resolve queries related to our FinTech products, and ensure every customer leaves the conversation with clarity and confidence. This is a full-time, on-site position based at our Dubai office.

KEY RESPONSIBILITIES

• Manage a high volume of inbound and outbound customer Online Chats with professionalism and efficiency
• Handle customer queries related to accounts, digital wallets, transactions, cards, and FinTech platform features
• Support back-office operations including transaction reviews, account verifications, and case documentation
• Investigate, troubleshoot, and resolve customer issues — escalating complex cases when necessary and following up to closure
• Accurately log all interactions in the CRM and maintain complete, up-to-date customer records
• Meet KPIs including average handling time, first-call resolution rate, and customer satisfaction (CSAT) scores
• Identify recurring issues and communicate feedback to internal product and operations teams
• Ensure all interactions comply with financial services regulations, data privacy standards, and company policy

WHO WE ARE LOOKING FOR

We welcome applications from candidates with one or more of the following backgrounds:

Call Centre / Customer Service

• 1–3 years in a call centre or high-volume customer service role
• Experienced in handling large numbers of daily calls while maintaining quality
• Familiar with call handling metrics, scripts, and escalation protocols

Back Office Operations

• Experience in operations, processing, or support roles within financial services or a related industry
• Comfortable with data entry, account management, transaction verification, or case management
• Detail-oriented with experience working within structured operational workflows

FinTech / Banking / Financial Services

• Prior experience at a bank, financial institution, digital payments company, or FinTech startup
• Understanding of financial products such as digital wallets, prepaid cards, transfers, or lending
• Awareness of KYC, AML, or regulatory compliance is a strong advantage

MUST-HAVE REQUIREMENTS

• Fluent in English — strong verbal and written communication is non-negotiable
• Strong problem-solving ability with a calm, empathetic approach under pressure
• Comfortable with CRM tools, ticketing systems, and general computer proficiency
• Highly organised with excellent attention to detail
• Collaborative team player with a customer-first mindset
• Arabic language skills are an advantage but not required

WHAT WE OFFER

• Competitive salary with performance-based incentives
• Full-time, on-site role at our Dubai office with a structured and supportive team environment
• Exposure to a high-growth FinTech environment with real impact from day one
• Clear career progression opportunities within Customer Experience and Operations
• Ongoing product and compliance training to keep your skills sharp

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person