Customer Service/ Account Representative

Customer Service/ Account Representative
Job description

Job Summary

• Handling consumer inquiries regarding personal and commercial debt matters, providing solutions and explanations as required, processing payments, all in a call center environment.

General Duties

• Inform consumers on the account status, negotiate settlement options
• Handle complaints and disputes in a timely manner using set processes and protocols.
• Provide effective customer service in all contacts with consumers and their representatives.
• Identify and prioritize issues for appropriate service areas.
• Use active listening and de-escalation skills as necessary.
• Maintain accurate records of all consumer interactions, recording details of inquiries, complaints, or comments. Requires ability to type and talk at the same time.

Job Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of related experience or business/legal education

Skills

• Excellent verbal and written communication
• Critical thinking
• Active listening/Negotiation Skills
• Spanish speaking a plus

Full training is provided

Bonuses paid monthly

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person