Customer Service / Account Services Representative

Due to an upcoming retirement, we are seeking a friendly, detail-oriented Customer Service Representative to join our Account Services team. In this role, you will assist Policyholders, agents, and mortgage companies by responding to inquiries, processing payments, and supporting policy servicing needs.

This position is primarily based in our Flemington office, where our team collaborates closely to provide excellent service to our Policyholders.

This is an outstanding opportunity for someone who enjoys helping people and wants to build a rewarding career in the insurance industry. Paid training is provided, and no prior insurance experience is required.

This role is similar to positions such as Customer Service Representative, Insurance Customer Service Representative, Account Coordinator, Billing Representative, or Client Services Representative.

Responsibilities:

• Respond promptly and professionally to customer inquiries by phone and email while maintaining a positive customer experience.
• Process customer payments through banking and policy management systems.
• Handle mortgagee changes and other policy servicing requests.
• Maintain accurate records and ensure attention to detail in all transactions.
• Provide courteous, empathetic service to Policyholders and business partners.
• Assist with additional account services tasks as needed.
• Other duties as assigned.

Qualifications

• Excellent communication skills with a professional and pleasant telephone manner.
• Strong attention to detail and organizational skills.
• Ability to remain calm and helpful when assisting customers with concerns.
• Positive attitude and ability to work both independently and as part of a team.
• Proficiency with computers and the ability to learn new software systems.
• At least 1 year of customer service experience in a professional office environment.
• Previous insurance billing or customer service experience is a plus.

Education

• Associate degree in business, communications, or a related field preferred.
• Candidates with a high school diploma and relevant experience will also be considered.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

No prior insurance industry experience is required — we provide training for the right candidate. Ideal candidates may have experience in customer service, billing support, payment processing, administrative support, banking, insurance servicing, or call center environments. Candidates with banking, financial services, insurance, or professional office experience are especially encouraged to apply.

Who Thrives in This Role

We believe that a supportive team environment and a healthy work-life balance help our employees do their best work and build long, rewarding careers with our company.

The people who succeed here tend to be genuinely service-minded — they take pride in resolving a customer's concern thoroughly and leaving the interaction on a positive note. They're organized enough to juggle multiple requests accurately, and they bring a steady, calm presence even on busy days. If you're someone who finds satisfaction in doing detail-oriented work well and being a dependable part of a close-knit team, you'll feel right at home here.

You may be a great fit for this role if you:

• Take pride in delivering thorough, accurate, and friendly service.
• Stay organized and composed when managing multiple requests at once.
• Bring a cheerful, team-oriented attitude to your work.
• Enjoy learning and developing your professional skills over time.

Many of our employees grow their careers within the company, moving into roles in underwriting, claims, operations, and management.

Compensation & Benefits

• Salary: $20.00 – $24.00 per hour based on experience and qualifications. First performance review at 6 months with opportunity for pay increase.
• Bonus Opportunity: Up to 25% of salary based on company results. When the company succeeds, our employees succeed!

We offer a competitive benefits package including:

• Medical, dental, and vision insurance
• 401(k) plan with substantial company match. We also cover the plan administration expenses.
• Generous paid vacation and sick leave
• Tuition reimbursement
• Volunteer Time Off (VTO) program
• Casual dress code
• Professional development opportunities
• Friendly and comfortable work environment

Many of our employees grow their careers within the company, moving into roles in underwriting, claims, operations, and management.

Additional Information

• Full-time position.
• Pay range is approximate and dependent on background and experience.
• Monday–Friday schedule.
• This role is an office-based position in Flemington, NJ, with occasional remote work available when circumstances require flexibility.
• Candidates must be able to reliably commute to our office.

To learn more about Farmers of Flemington, visit us at www.farmersofflemington.com

Farmers of Flemington provides its employees with a smoke/vape-free workplace and we are an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Please briefly describe your customer service experience and why you are interested in this position.
• If you have had several role changes in recent years, please share what led to those transitions and what you are seeking in your next long-term opportunity.

Experience:

• Telephonic Customer Service: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Location:

• Flemington, NJ 08822 (Preferred)

Ability to Commute:

• Flemington, NJ 08822 (Required)

Work Location: In person